There is always a room for improvement, and the ISO Readiness Assessment is one activity that can help NIA Region 3 in trekking its way to improve and be qualified to ISO Certification.
Ms. Amelita Paulate and Ms. Ruthgen Abdula from NIA Central Office facilitated the ISO Readiness Assessment for Region 3. The two gave orientations on the process of audit to be conducted conduct in two days, which includes workplace inspection, audit of all offices (both in BANE IMO and the Regional Office) as well as the Internal Quality Audit Team.
In the course of inspection and audit, the two auditors gave tips and ideas on how to improve a certain area and pass the standards of the ISO.
After the inspection in the Regional Office, the auditors requested all employees to attend an ISO self-assessment inventory and asked each of them to rate themselves from 1 to 10 (1 - lowest and 10 - highest), in order to distinguish how ready each and every one to adopt the International Organization Standards (ISO) by raising each hand.
From the group of employees the results were; 20 raised for the rating of 6, while 78 for the rating of 7 and 3 employees to the rating of 8. According to the auditors, 5 and higher rating is a sign that employees are willing to improve, yet the target is the rating of 9 and 10.
The auditors continued the conduct of audit in BANE IMO, succeeded by the Administrative and Finance Division and the IQA Team on the second day.
In the afternoon, the auditors presented the findings to the management and employees via exit conference. Each office has the ratings of Conformity (C), Non-conformity (NC) and Opportunity for Improvement (OFI). Also highlighted were the best practices that were observed in the Regional Office, such as clean and maintained working area, standardized Organizational Chart and Vision and Mission corner.
Auditors for the second time met the employees and asked each and every one for a self-reassessment which resulted in a rating not lower than 8 and some already rated themselves 9, a good sign that the confidence level of employees turned HIGH and are ready to adopt the ISO.
"Unity is strength… when there is teamwork and collaboration, wonderful things can be achieved." - Mattie Stepanek
by Khristalyn E. Marasigan